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Take Your Warranty Program To The Next Level

We're here to find solutions that work for you.


Solutions for Telco & Utility Companies

telco_utilityLook to TMIS’s Home Services programs to increase customer loyalty and add to your bottom line. Our Home Services programs are designed for companies that bill their customers monthly, such as Telecommunication, Wireless, Cable and Utility companies.

These programs extended coverage and protection to items already installed in your customers’ homes, including phones, TV, PCs, Cellular handset, HVAC, plumbing, electric and satellite systems, and major appliances such as refrigerators, dishwashers, washers and dryers. For a small monthly fee, your customers get peace-of-mind that their household has extra protection from unexpected repair bills and convenience from prompt, hassle free service.  You’ll benefit from:

  • Increased Customer Retention
  • A New Revenue Stream
  • Enhanced Brand Loyalty
  • Superior Care for Your Customers

Because TMIS delivers a turn-key solution, you keep overhead expenses down and profits up. With our extensive experience, we developed a suite of services that protect a wide range of products. Because your program will be designed to meet the needs of your customers, you’ll have everything you need to:

  • Implement and Grow Your Program
  • Enhance Your Reputation for Service

We invite you to take a closer look at our solutions and service capabilities.

Solutions for Retailers & eTailers

shutterstock_12162151_med2As Retailers, you work with low margins. At TMIS, we provide solutions wherein you get higher margins per sale.

Today’s consumers are informed and selective when purchasing the products they rely on. They want to be assured of value when they part with their hard earned dollars. Your retail branded extended service plan program will extend the life of your customer’s purchases and protects them from the inconvenience and expense of repairs or replacements down the road. That positive consumer experience reinforces their smart decision to purchase an extended service plan.

Whether the customer is experiencing support via the phone or during a service event, TMIS ensures the ultimate service delivery experience. From first call to final resolution, we significantly enhance the experience customers have with their products. By leveraging our people, processes and technology, TMIS gives your customers world-class customer care that provides you the opportunity to increase customer satisfaction, build customer loyalty and drive repeat purchases back to your retail business.

Our focused approach to energizing existing service plan programs and developing new service capabilities gives our clients a competitive advantage that keeps their customers coming back. When it comes to getting the results you need, TMIS delivers.

Retailer Benefits:

  • Increase customer satisfaction
  • Build customer loyalty
  • Reduce product returns
  • Increase revenue opportunities

We invite you to take a closer look at our solutions and service capabilities.

Solutions for Manufacturers

Service and product support are often headaches for manufacturers and distributors. After all, what you do best is make and market products. Once the product is sold, it’s smart to consider outsourcing service and product support to skilled, dedicated professionals like TMI Solutions (TMIS).

LED TV Manufacturing Process

By outsourcing your OEM warranty administration to TMIS you ensure excellent post-sale service for your customers and lower fixed cost. We’ve created the processes and infrastructure necessary to ensure that your customers receive the best personal care, product coverage, and repair service in the industry.

Our staff of highly skilled professional technicians are constantly training and updated on the latest technologies. Via a toll-free number, they assist your customers when they need support with product hook-ups, troubleshooting, assembly problems, and more. This service removes you and your personnel from the service and product support loop, allowing you to focus your corporate resources for maximum benefit in sales and promotions.

Our comprehensive OEM administration include:

  • Warranty Program Analysis
  • Warranty & Service Program Design
  • Administration Process Management
  • Claims Management
  • Call Center Management
  • Underwriting & Compliance Administration
  • Warranty Program Training
  • Point of Sale Marketing Support
  • Program Performance Evaluation & Reporting

Partnering with TMIS will grow your business by enhancing customer loyalty, decreasing overhead expenses and reducing product returns. You’ll see the results in improved customer satisfaction, enhanced brand loyalty and increased profits.

We invite you to take a closer look at our solutions and service capabilities.

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