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Build Brand Loyalty

Our products and services build
customer loyalty and satisfaction.
And, of course, increased revenue.

Products

Whether you are looking to generate new revenue, build customer loyalty, broaden your service offering or simply improve your existing warranty program, TMI Solutions (TMIS) can help you evaluate your business needs and make recommendations that match your company goals. TMIS offers customized programs and turnkey approaches to help our clients meet their needs.

Home Warranty

Our Home Protection Plans help protect up to 23 major home systems and appliances. Whether you want to cover appliances like your refrigerator or systems like your air conditioning, or both – TMI Solutions delivers. You can even customize your coverage with our build your own plan.

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  • Monthly Recurring Charge
  • Various terms available
    • Month-to-month coverage
    • 12, 24 & 36 month coverage
  • Covers Appliances like:
    • Refrigerators
    • Dishwashers
    • Clothes Washers
    • Clothes Dryers
    • Built-in Microwave Ovens
    • Trash Compactors
    • and more
  • Covers Systems like:
    • Air Conditioning
    • Heating
    • Electrical
    • Plumbing
    • Hot Water Heaters
    • and more

Extended Service Plans

test4 Consumers are demanding more coverage, longer protection and enhanced support. As a retailer, you can give consumers what they want while driving customer loyalty and enhancing your bottom line with TMIS Extended Service Plans. TMIS offers two basic types of Extended Service Plans:

Types of Plans

Repair Plans enhance and extend the length of protection provided by the manufacturer.  Repair plans provide parts and labor coverage in addition to a variety of other benefits for the full term of the plan, which is typically between one and five years. Repair Plans are best suited for products that are not easily portable like large screen TV’s and kitchen appliances.

Replacement Plans are similar to repair plans but with one key distinction – if the product fails, it is replaced (usually with a gift card for the purchase price) and no service is necessary.  Replacement Plans are best suited for portable electronics purchases such as digital cameras, tablets and lower-cost consumer electronics. Like manufacturer’s warranties, the specific details of extended service plans will vary by retailer, but most extended service plans provide coverage that goes beyond defects in materials and workmanship and include coverage for failures due to:

  • Normal Wear and Tear –  manufacturer warranties typically only cover defects in materials and workmanship
  • Power Surge –  beginning day one of purchase, regardless of other plan terms
  • Environmental Factors – such as heat, dust and humidity
  • Accidental Damage – often a feature of plans protecting portable electronics such as laptops, digital cameras and tablets

It is important to note that extended service plans are not insurance. For example, service plans typically do not apply in cases of product theft, loss or abuse, or when the product is lost or damaged due to fire, flood or natural disaster. In these circumstances, consumers generally have home owners or renters insurance that cover product replacement or repair.

PC Protection Plan

How long could you live without your computer? It is one of the most used electronic devises in your home. Eventually it will break and you will have to fix it or purchase a new one. How much will that cost you? The good news is, if you have a PC Protection Plan, it won’t cost you much at all. Our PC Protection Plan protects your customers and their computers while providing additional income and a competitive edge to your business.
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  • Monthly Recurring Charge
  • Hardware Repair
    • PC
    • Mac
    • Tablets
      • iPad
      • Android
      • Kindle
      • Nook
  • Toll-Free Technical Support
  • Remote Desktop Assistance

PC Protection Plan is designed for companies that have an installed base of customers, such as Telecommunication, Wireless, Cable and Utility companies.

Telephone Protection Plan

Our Telephone Protection Plan protects your customers and their home phones while providing additional income and a competitive edge to your business.

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  • Monthly Recurring Charge
  • Hardware Repair
    • Corded Telephones
    • Cordless Telephone Systems
    • ITAD’s
  • Toll -Free Tier 1 Technical Support
  • Advance Replacement

Telephone Protection Plan is designed for companies that have an installed base of customers, such as Telecommunication companies and Internet service provider (ISP).

TV Protection Plan

Your TV is one of the most used electronic devises in your home. Eventually it will break and you will have to fix it or purchase a new one. How much will that cost you? Without a TV Protection Plan, the average TV repair costs around $500. Don’t be average. The good news is, if you have a TV Protection Plan, it won’t cost you much at all. Our TV Protection Plan protects your customers and their flat-panel TV’s while providing additional income and a competitive edge to your business. This plan provides repair and replacement coverage.
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  • Monthly Recurring Charge
  • TV Repair or Replacement
    • All Makes
    • All Brands
  • Toll-Free Technical Support
  • Optional Coverage
    • Set-Top Box
    • Game Console
    • DVR

TV Protection Plan is designed for companies that have an installed base of customers, such as Telecommunication, Wireless, Cable and Utility companies.

Wireless Protection Plan

We’re addicted to our phones: 84% worldwide say they couldn’t go a single day without their mobile device in their hand.  Which is why we offer flexible, customized Wireless Handset Protection that address the demands of an ever-evolving industry. Our Wireless Handset Protection can save your customers hundreds on a replacement device if it’s ever damaged.

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  • Monthly Recurring Charge
  • Repair or Replace Cellular Telephones
  • Depot Service
  • Walk-in Repair Service
  • Advance Replacement
  • Toll Free Telephone Support

Wireless Handset Protection Plan is designed for companies that have an installed base of customers, such as Telecommunication and Wireless companies.

Roadside Protection Plan

Help is just a call away! Roadside Protection Plan can provide help with towing, jump-starts, flat tires and more throughout the United States and Canada. Get help with some of the most commonly experienced roadside problems when you need it.  Services provided include:

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  • Towing service due to mechanical failure
  • Battery jump start for a dead or depleted battery
  • Flat tire change with your spare
  • Fuel delivery service if you run out of gas – up to three gallons
  • Lockout assistance and key replacement
  • Minor mechanical adjustment – to get you back on the road

Up to four service events per year with a maximum benefit of $50 per service event.

Online Data Backup

Protect as many memories as you can make with our Online Data Backup for your home or business.

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Everyone needs to back up on a regular basis – True for both your business and home. E-mails, life-time memories, customer information, and projects that you have worked on for months. Don’t lose anything!

Quick and Easy Setup: Unlimited backup can be setup in seconds and will never break – Just install Cloud Backup software, no backup device needed, saves you money on hardware. Never worry about the risk of broken hardware.

Custom Settings: Schedule recurring backups and leave the rest to us – Our software automatically uploads your critical files to our secure storage servers.

Unlimited: Set your working folders for real-time backup – As soon as a file is changed, it will be updated on our server, and your working files are protected in real time.

Save Time: Only incremental changes are updated, saving time and storage – Every time a scheduled backup task runs, it only updates the file changes and add newly created files, saving both time and storage space on your account.

Piece of Mind: Restore old file versions – In the event of accidental deletion or overwrite, you can go back in time and restore your backup version. Up to 10 versions of your files are backed up.

Security: Encrypted backup for ultimate privacy and security – You can choose to “Backup with Encryption”. Extremely unlikely, but even if being hacked, your data is still safe because no one except you knows the encryption key to decipher your secure data.

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